Refund Policy
Effective Date: [ 30/07/2023 ]
Website: www.cleaningboss.in
At Cleaning Boss, customer satisfaction is our priority. While we strive to deliver exceptional cleaning services, we understand that issues may occasionally arise. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting one. By using our services, you agree to the terms detailed below.
1. Introduction
We are committed to providing high-quality cleaning services that meet or exceed your expectations. However, if our service does not align with your agreed requirements, you may be eligible for a refund or a service redo, as specified in this policy.
Refunds are issued at the sole discretion of Cleaning Boss, and only after following the procedures mentioned here.
2. Eligibility for Refunds
Refunds will only be considered under the following conditions:
2.1 Unsatisfactory Service Quality
If the cleaning service provided does not meet the agreed-upon scope or quality standards.
Evidence such as photographs, feedback, or a written explanation must be provided within [ One Days] of service completion.
2.2 Non-Performance of Service
If Cleaning Boss fails to provide the scheduled service due to reasons within our control, such as staff no-show or operational delays.
2.3 Overpayments
Refunds will be issued for any overpayments made by mistake. Proof of the overpayment must be provided by the customer.
2.4 Duplicate Payments
If multiple payments are processed for the same service, we will refund the duplicate payment(s) in 24 Hours.
3. Non-Refundable Circumstances
Refunds will not be issued under the following conditions:
3.1 Customer Unavailability
If our team arrives at the scheduled location, but the customer fails to provide access to the premises.
3.2 Service Refusal Without Valid Reason
If the customer refuses service at the time of delivery without any legitimate concern.
3.3 Change in Customer Requirements
If the customer modifies the cleaning requirements after the service has commenced, leading to dissatisfaction.
3.4 Delays Due to Unforeseen Circumstances
Delays caused by traffic, weather, or other uncontrollable factors.
3.5 Hazardous or Unsafe Conditions
If our team is unable to perform the service due to hazardous, unsanitary, or unsafe working conditions at the location.
3.6 Pre-existing Conditions
Refunds will not be issued for issues or damages that existed before our service team’s arrival.
4. Refund Request Process
To ensure a smooth refund process, please follow the steps below:
4.1 Initiating a Refund Request
Customers must submit a refund request via email or phone within [ 24 hours ] of service completion.
Include the following details:
Full Name....
Contact Information....
Date of Service.....
Service Location....
Reason for Refund Request.....
Evidence (photos, videos, or other documentation)
4.2 Review Process
Our team will review your refund request and evidence within [ 7 business days].
We may contact you for additional information or to schedule an inspection.
4.3 Resolution
Upon validation of your claim, we will offer one of the following resolutions:
1. A refund for the service cost (partial or full, depending on the circumstances).
2. A complimentary service redo to rectify the issue.
5. Refund Processing
5.1 Refund Approval
Approved refunds will be processed within [ 7 business days ] of approval.
Refunds will be issued through the same payment method used during the original transaction.
5.2 Processing Time
The time it takes for the refund to reflect in your account depends on your payment provider or bank. Generally, this may take [ 2 to 3 business days].
5.3 Deductions (If Applicable)
If additional costs were incurred due to the customer's actions (e.g., late cancellations, no-shows), these may be deducted from the refund amount.
6. Redo Policy
6.1 Eligibility for Redo
In some cases, a service redo may be offered instead of a refund.
The redo will address the specific areas or concerns highlighted in the initial complaint.
6.2 Limitations
Redos must be scheduled within [ 2 days ] of the original service date.
Customers must provide full access to the premises for the redo.
7. Cancellation Policy
7.1 Customer-Initiated Cancellations
Refunds for cancellations are subject to the following conditions:
Cancellations made [ 1 days ] in advance: Full refund.
Cancellations made less than [ 3 Hours ] in advance: A cancellation fee may apply.
7.2 Company-Initiated Cancellations
If Cleaning Boss cancels the service due to unforeseen circumstances, a full refund will be provided.
8. Disputes and Escalations
8.1 Dispute Resolution
If you are dissatisfied with the refund decision, you may escalate your concern to our Customer Support Team.
Contact us at [ info@cleaningboss.in ] for further assistance.
8.2 Legal Recourse
In the unlikely event that a dispute cannot be resolved, it will be governed by the laws of [applicable jurisdiction].
9. Final Note
We value your trust in Cleaning Boss and are committed to resolving issues promptly and fairly. Our goal is to ensure that every customer experiences top-notch service and peace of mind.
If you have any questions about this Refund Policy, please contact us:
Email: [ Support@cleaningboss.in ]
Phone: [ 8373964266 ]
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